Child safety standards

If a child is in danger right now, call your local emergency number. If you’ve seen something on Luney that worries you, report it in the app or email [email protected]. Luney is for adults, 18 and over, and this page sets out our standard against child sexual abuse and exploitation, how to report it, and what we do about it.

Last updated 27 September 2026

Our standard against CSAE

Luney has zero tolerance for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM). By CSAE we mean:

Anything that shows the sexual abuse or exploitation of someone under 18.
Grooming: any contact meant to build a relationship with a minor for sexual purposes.
Sextortion: pressuring a minor into making sexual content, or threatening them with it.
Sex trafficking of minors, including asking for it, advertising it or arranging it.
Sharing CSAM, asking for it, or pointing people to it, wherever it’s hosted, including outside Luney.
Sexualised comments about minors, or sexual interactions with them, real or simulated, including AI-generated content that shows minors.

The standard covers every part of Luney: posts, comments, direct messages, group chats and group posts, live audio rooms, reels, profiles (display name, bio, avatar, banner and photo gallery), shoutouts, icebreaker answers and replies, confessions, feedback, and anything new people can post in the future.

Luney is for adults only

You have to be 18 or over to make an account or use Luney, and we don’t knowingly collect data from anyone younger. If someone under 18 signs up, we remove the account and delete their data, as our privacy policy describes.

Everyone gives their date of birth when they sign up, and if it shows they’re under 18, they can’t finish signing up. The age limit is also in our terms, which you can read in the app at Settings, About Luney, Terms of Service.

How we prevent CSAE

Reports of suspected CSAE go straight to Luney’s Trust & Safety team, marked as serious. Group admins and community moderators never handle them.
When we find CSAM, we take it down at once and for good. Other content our staff remove is kept for 30 days in case it needs to be put back; CSAM can never be put back. We ban the account permanently and stop that email address from signing up again. To do that we keep a one-way hash of the address, never the address itself.
Screenshots and screen recordings of Luney come out black, but we don’t rely on that. We remove CSAE however it was made or shared.
We work with law enforcement and NCMEC. When we find apparent CSAM, we report it to the National Center for Missing & Exploited Children (NCMEC) in the United States through its CyberTipline, and to the matching authorities in other countries where the law requires it. US law requires us to keep what we report for a year, so the material and the account’s records are locked away as evidence for at least that long. Nobody can see them on Luney, only a few staff can reach them, and they’re deleted once no authority needs them. We keep access logs, IP addresses, device identifiers and account history long enough to support requests from law enforcement, as our retention policy sets out.

How to report it in the app

Long-press the thing that worries you, or open its menu, and tap Report. Choose Sexual content involving a minor as the reason. You can report:

Posts and their comments, group posts and their comments, and group chat messages
Direct messages
Reels
Live audio rooms
Profiles (handle, display name, bio, avatar and banner), gallery photos and their comments, and albums
The community cards on the Home tab: shoutouts, icebreaker answers and replies, confessions, weekly prompt answers and replies, and roll-call check-ins
Feedback and its comments

Serious reasons, including child safety, self-harm, sexual content and hate speech, skip a group’s admins and go straight to Luney staff. You don’t have to leave the app to report.

You can also reach the same Trust & Safety team in two other ways:

Open a support ticket from Settings, Support Tickets.
Email [email protected]. We read it every day.

Report it to the authorities yourself

You can also report CSAE yourself, separately from Luney, to one of these hotlines:

What we do when we confirm it

Our Trust & Safety team looks at a report of suspected CSAE the same day it comes in. When we confirm CSAE, we:

Take the content down straight away, for good. It can never be put back on Luney.
Permanently ban everyone responsible.
Keep the evidence locked away for law enforcement, for at least a year.
Report it to NCMEC’s CyberTipline where that applies.
Tell any other authorities that local law requires us to.

Child safety point of contact

If you’re with law enforcement, a regulator or NCMEC, or you need to talk to us about how Luney prevents CSAM, contact:

Role: Trust & Safety lead, Luney
Email: [email protected]

You’ll find the same contact in the developer details on our App Store and Google Play listings.

Changes to this standard

We update this standard when our practices or the law change. The date at the top says when it last changed. We announce important changes here and in the app’s release notes, at Settings, About Luney, What’s New.

The laws we follow

We follow every child safety law that applies to us, including:

United States: 18 U.S.C. §2258A (mandatory reporting to NCMEC), 18 U.S.C. §2252 and §2252A (CSAM offences), and the PROTECT Act.
United Kingdom: Online Safety Act 2023.
European Union: Directive 2011/93/EU, and the proposed Child Sexual Abuse Regulation once it applies.
Canada: An Act respecting the mandatory reporting of Internet child pornography (S.C. 2011, c. 4).
Australia: Online Safety Act 2021.

Where a country has its own hotline like the CyberTipline, such as an INHOPE member hotline or the Internet Watch Foundation, we report to it as well as to NCMEC.